 How do I register my ResponseCard classroom clicker?
You will need to give your device ID number to your professor or register your ResponseCard online with your university.
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Where do I find my device ID number?
The device ID number is located on the back of your ResponseCard clicker under the bar code. Your device ID number will be either a 6 digit alpha-numeric code or a 6 digit numeric code. See next FAQ for additional information.
My instructor (the university site) says the device ID number should be alpha-numeric on my ResponseCard, but it is all numbers?
It is possible to have a ResponseCard ID with numbers only. Be sure you are looking at the number under the barcode on the back of the ResponseCard clicker. The numbers are hexadecimal. The numbers can only be 0-9 and A-F. For example, your number will not contain the letter O or the letter I.
I've registered my ResponseCard classroom clicker with my professor, it flashes orange and my responses are not recorded?
Are you on the correct channel?
If your ResponseCard clicker is on the wrong channel it will flash orange/yellow for 8 seconds. On the 9th second it will turn red. Try changing the channel on the ResponseCard. Your professor will need to tell you what channel to set the ResponseCard to (01-82). The default channel is 41. To reset your ResponseCard to channel 41, press Go-4-1-Go and then press number 1 to confirm. When you correctly program the ResponseCard, the light will turn green. The student may join the correct channel prior to entering class as well.
Are you on the Faculty Member's student roster?
If your teacher has asked for your Device ID number and put the numbers into a list, it is possible that you professor has selected to not accept responses from devices not currently on the list. Check with your professor to ensure your device has been included in the list and that the Device ID number is not incorrectly typed.
Is polling open on the professor's presentation?
If it is not currently a polling slide, polling will not be open and you will not receive a green light.
Why does the ResponseCard classroom clicker flash different colors?
- Green: Confirmation that the RF Receiver has received a response from the ResponseCard.
- Orange: The ResponseCard is sending a signal and waiting for confirmation from the RF Receiver.
- Red: Response not received by the RF Receiver.
- Green and Red: In Channel Changing mode.
I'm trying to register my ResponseCard online. It shows that I already have a device registered.
The system will only require you to register your ResponseCard once, no matter the number of classes you are enrolled in. If your device ID has changed from what is currently showing, you may re-register your card.
What type of battery does ResponseCard RF require?
Each ResponseCard RF keypad comes equipped with two 3.0V lithium coin cell batteries model number CR2032. Replacements can easily be purchased at most electronic retail outlets. Your campus bookstore may also carry these batteries. Turning Technologies will provide batteries for replacement at discount upon request.
Where can the student/faculty member call for further help?
Turning Technologies: www.turningtechnologies.com Customer Service Hours of operation: Monday through Friday (7 AM – 9 PM ET) Customer Service Line: 1-866-746-3015 Customer Service Email: support@turningtechnologies.com
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