Technical Support

Turning Technologies Technical Support



Contact Support: 866.746.3015

eInstruction support provided.

Turning Technologies technical support team is committed to providing an excellent product experience and superior customer service. Dedicated support specialists are located at our headquarters in Youngstown, Ohio and deliver direct, comprehensive knowledge on product features and functionality of our entire portfolio, including eInstruction by Turning Technologies products. Specialists can offer step-by-step instructions, issue resolutions and additional knowledge for future implementation. Reach our support team via phone and e-mail from 7 a.m. - 9 p.m. EST, Monday - Friday. Additional support hours are available upon request.

Average Support Time:

  • 97% first call resolution
  • 50 seconds – average hold time
  • 7 minutes – average call length
  • 2.75 hours – average e-mail response time

In addition to fast, effective customer service, Turning Technologies technical support team also offers online resources to track orders, provide feedback, review product documentation and more. Please explore the options below. Need additional assistance? Contact our team directly.

Customer Resources

Satisfaction Surveys

Satisfaction Surveys

Provide feedback regarding your product or service experience to help us maintain high quality standards.

Contact Technical Support

Contact Technical Support

Log any support-related questions or issues and receive a timely response.

User Guides

User Guides

User Guides offer detailed, step-by-step instructions on product features and functionality.

KnowledgeBase

KnowledgeBase

KnowledgeBase articles offer technical assistance and answer frequently asked questions.

User Guides

International User Guides

International User Guides offer detailed product instructions in various languages for our global customers.

Contact Turning Technologies Technical Support Team

Contact Turning Technologies Training and Support Teams

Our dedicated support staff is available to provide direct assistance outside our online resources. Contact a member of Turning Technologies technical support team for individual requests.

Support Hours:

Monday - Friday Phone: 330.746.3015
7 a.m. - 9 p.m. EST Toll-Free: 866.746.3015
Contact Support Form E-mail: support@turningtechnologies.com