Account Manager

Primary Job Description
Renewal and retention of current customers, train clients on the use of the software, manage the client relationship and expand a revenue stream from the current customer base.

AMs primary responsibilities include:

  • The renewal of existing customers
  • Direct ongoing customer contact to retain customers
  • Onsite Training for all clients
  • Serving as a source for up-sells to existing customers
  • Supporting new sales efforts.

Account Manager Requirements:

  • Consultative selling and time management skills.
  • Strong organization, follow-up, and attention to detail skills.
  • Ability to establish and build strong strategic business relationships with key contacts/decision-makers.
  • Excellent presentation skills (a technology-based presentation will be required during the selection process).
  • Excellent written and verbal communication skills.
  • Be a self-starter, able to work independently and collaboratively.
  • Ability to present new product concepts to the marketplace.
  • Excellent work ethic.
  • Ability to succeed in a competitive, high-performance work environment.
  • Must have customer skills and be a team player able to work with the needs of the customer within the business objectives of the sales team.

Minimum Qualifications:

  • 3+ years of successful experience with demonstrated expertise in technology accounts role.
  • Bachelor’s Degree or equivalent experience.
  • Willingness/availability to travel on occasion, up to 20%.