The far-reaching effects of the novel coronavirus have disrupted lives across the globe, and the shockwaves are going to continue for the foreseeable future. In response to the public health crisis, many companies have had to transition their entire workforce from an office to a work-from-home set-up virtually overnight.
Despite the challenges, training and development are still as important as ever in building company culture, teaching essential skills and maintaining a sense of unity throughout the organization. Here are some valuable strategies to consider as you move forward with remote training, along with some of the ways that TurningPoint can help. You can also check out this video for a short overview of TurningPoint’s remote learning capabilities.
This is the backbone of any training, and has an especially important place when building out a remote learning program. If you have already done a program as an in-person training, use this as an opportunity to review the learning objectives and refresh them if necessary. Knowing exactly what your employees need to learn, and how you will measure the achievement of those goals, lays the foundation for designing the content of the training and deciding what technology is necessary to deliver it.
Along those lines, it is important to carefully evaluate the technology that will enable you to run successful trainings. Remote learning means that some kind of technology is a must, but there is no need to overwhelm employees with overly complicated systems.
Armed with your learning objectives, you can research remote learning tools knowing which features are essential and which are merely attractive bells and whistles. Other factors to take into account include how technologically savvy your employees are, what kind of equipment they have on hand, and how much tech support your organization can provide.
Even when they are not in the same room, instructors and learners can still maintain a dialogue. Many companies, in fact, are employing conference software in order to enable real-time trainings and conversations.
Of course, it can be difficult to keep everyone’s attention when they are not in the same room, and cat videos are but a click away. The same is true for tracking comprehension, a task that remote training makes more difficult since instructors cannot rely on facial expressions or body language to indicate confusion. Trainers need to consider how they will overcome these difficulties every step of the way, and might want to consider using features within the conference software or adding different technological tools in order to spur engagement and communication.
Interactive TurningPoint questions used alongside conference software, for example, can help to break the ice, capture attention or check understanding. Instant results mean that trainers can modify lessons on-the-fly when necessary, while attendees have the opportunity to both test their knowledge and make their voices heard by responding from anywhere using their own cell phones, tablets and computers. A variety of question types – including multiple choice, numeric response, short answer and hotspot – also provide the flexibility to cover a wide range of topics.
Asynchronous trainings have become increasingly popular over the years, even before the drastic shift we are experiencing now. According to the LinkedIn Learning 2020 Workplace Learning Report, 57 percent of the learning and development professionals surveyed anticipated spending more money on their online learning programs. On the other hand, 38 percent anticipated spending less on instructor-led training.
Although they lack the immediate back-and-forth of a live training, online trainings have the benefit of letting employees digest the material in their own time with the flexibility of completing the work when it is convenient for them.
Many factors go into determining what a given company needs to support an asynchronous training program. Number of employees, complexity of the training and reporting requirements are just a few crucial elements, in addition to the technological resources that are on hand. TurningPoint’s web-based platform offers one way to build online trainings that include videos and interactive questions to ensure that employees enjoy a rich training experience.
Any training program, remote or in-person, requires some form of accountability beyond just checking off a box. Beyond knowing what trainings employees have completed, it is also important to assess their success in understanding the material, and to quickly see areas where more training might be necessary. In the area of compliance, it is even more crucial to have a record of which trainings each employee has completed, both for reporting purposes and to know when further assistance is needed before the employee completes an official test or certification exam.
TurningPoint offers comprehensive reports that quickly highlight relevant information, reveal strengths and weaknesses of individual employees and trainings, and provide fuel for data-driven decisions. Learn more here.
No training is ever going to be perfect. Reviewing reports and sending out surveys for employee feedback helps to pinpoint weaknesses and pain points that could be improved in future sessions. Consider the following:
- Did this training accomplish the stated learning objectives?
- Did employees find any sections unclear or confusing?
- Were there problems with the technology?
- Did the length of the training accommodate the subject matter, or was it too long or too short?
- Is any follow-up training necessary?
By making such an evaluation a formal part of every training, you are able to make sure that it is serving its purpose and truly helping to advance employee and company needs.